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Lead Insights Specialist

Delta Air LinesBengaluru, India

30+ days ago

Job description

PRIMARY FUNCTION :

Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations
Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon
Leverage business intelligence tools when needed, such as SQL / SAS, Hyperion / Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance
Using tools such as Quantum Metric and Adobe Analytics / Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving
Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments
Participate in cross-divisional strategic meetings to share key findings
Support weekly, monthly or ad hoc / ongoing performance reporting

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Bachelor's degree in computer science, Computer Information Systems orBE / B Tech or ME / M Tech, preferably in a technical or scientific field

5+ years of work experience in Business, Marketing, Operations Research, Finance or Economics required.

Possessing intellectual curiosity

Proficiency with Tableau or Power Bi for advanced visualization. Experience with product analytics tools such as Adobe Analytics and / or Customer Journey Analytics and session replay tools such as Quantum Metric.

High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment.

Excellent presentation / communication / storytelling skills are required

Embraces diverse people, thinking, and styles

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Airline experience is strongly preferred. Prior experience with Delta or other airline or Hospitality data a plus

A data analysis background with proficiency in SAS, SQL, or Hyperion / Brio; building and maintaining Tableau dashboards Working knowledge of statistical / machine learning tools (e.g., R, scikit-learn)

Self-motivated and take pride in building great products for key stakeholders.

Resourceful in finding the data and tools you need to get the job done.

Not afraid to ask for help when you need it or help teammates when they need a boost.

ID : DELJG02

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Lead Specialist • Bengaluru, India

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