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Techolution - Client Partner

Techolution, India

7 days ago

Job description

About the Role :

We are seeking an experienced and dynamic Client Partner to manage strategic client relationships and drive business growth.
As a Client Partner, you will act as the primary point of contact for key clients, ensuring high levels of satisfaction, retention, and expansion.
You will work closely with delivery, sales, and product teams to ensure the seamless execution of client engagements while identifying new opportunities to deliver value.-
This is a high-visibility, high-impact role suitable for individuals with a strong background in account management, consultative selling, and client relationship building within a [specify industry] environment.

Key Responsibilities :

Own and manage strategic client relationships, acting as the trusted advisor and primary liaison between the client and internal teams.

Understand the client's business, objectives, and challenges to proactively offer solutions and innovations.

Drive client satisfaction, retention, and account growth through deep engagement and exceptional delivery.

Identify, develop, and close upsell and cross-sell opportunities, working closely with the sales and delivery teams.

Lead regular business reviews and performance updates with clients, ensuring alignment and transparency.

Partner with project management and delivery teams to ensure on-time, in-scope, and quality execution of client engagements.

Develop and execute strategic account plans that align with client goals and business growth targets.

Monitor key account metrics such as revenue, margins, customer satisfaction (CSAT / NPS), and delivery KPIs.

Resolve client escalations quickly and effectively while maintaining strong, long-term relationships.

Stay updated on industry trends, market dynamics, and competitors to identify areas for client growth and innovation.

Required Skills & Qualifications :

5 -7 years of experience in account management, client success, or consultative sales roles, preferably in [e.g, IT Services, SaaS, Digital Transformation, Consulting, etc.

Proven track record of managing large enterprise accounts and delivering multi-million-dollar revenue.

Strong business acumen with the ability to understand client needs and translate them into strategic opportunities.

Excellent communication, presentation, and negotiation skills.

Experience with CRM tools (e.g, Salesforce, HubSpot) and reporting tools.

Ability to lead cross-functional teams across delivery, sales, and product departments.

Analytical mindset with the ability to use data to drive decisions and performance.

Bachelor's degree in Business, Technology, or a related field; MBA is a plus

(ref : iimjobs.com)

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Client Partner • , India

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