Asset Management Specialist

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Description

Responsible for high quality and timely day to day delivery of Asset Management services. Activities include, but are not limited to : asset management order processing and placement, hardware and software systems, interface with support organizations, monitoring of processes, data flows and data repositories to ensure assets' data elements are being collected, handled, stored and reported accurately in accordance with vendor licensing terms and conditions; performance of timely asset data updates to maintain accuracy of database repository, identifying and managing asset discrepancies and compliance resolution process to closure.

As an Asset Management Professional, you will be a key part of the seamless operation of highly critical IT systems. At Kyndryl, we're not just solving technical puzzles - we're transforming the way businesses thrive in the digital age.

In this role, you'll be crucial in ensuring our customers' IT environments meet their every business need. You won't just offer support; you'll orchestrate system setup and installation, ensuring all components are working appropriately. When issues arise, you'll be there, ready to troubleshoot and resolve them with a swift and expert hand.

You will be the catalyst for improved business performance - diagnosing issues and offering technical solutions. You'll be the one responding to tickets, meeting SLAs with a sense of urgency, and ensuring systems are patched and compliant. Your expertise will reshape business processes and operations, introducing best practices that elevate our customers to new heights.

Your guidance will be essential, mentoring and assisting your team members, ensuring everyone is equipped with the knowledge and skills to excel. It's not just about solving problems; it's about ensuring that the technical solutions we provide align perfectly with our customers' unique needs.

As an Asset Management Professional, you will have the opportunity to collaborate closely with our customers, Kyndryl's expert technical teams, and our esteemed Alliance partners. Together, we'll shape the future of IT services, pushing the boundaries of what's possible.

If you're ready to be a part of a team that thrives on challenge, innovation, and delivering exceptional service - Kyndryl is the place for you.

Responsibilities

• Performed Asset Management for IT assets (desktops, laptops, servers,storage, network devices)
• Day to Day activities of Asset Management Function that include preparing and uploading reports.
• Tracked asset disposal process, ensuring record deletion from fixed asset register.Published weekly stock and close location reports
• Generated non-compliance reconciliation reports (weekly) ,Published monthly AMC and SLA reports &Managed daily machine and material records
• Maintained fixed asset register with serial number updates (ownership changes, disposals)
• Maintain records of allocated machines as well as material on daily Basis
• Maintain an accurate and up-to-date inventory of all hardware assets, including computers, servers, CCTV, ACS, networking equipment, and peripherals. - Capture details such as make, model, serial number, specifications, and location, EOL / EOS, Warranty information, etc.
• Analyses and / or controls IT assets ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out
• Manage enterprise-wide compliance with all software license agreements by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance
• Read and understand software licenses to ensure Company is in compliance; take corrective action if necessary
• Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software.
• Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment.
• Ensure retention of all proof-of-license documentation
• Define and ensure that compliance with ITAM processes are maintained.
• Contribute to the ITAM strategic plans and support projects related to it
• ServiceNow / Summit AI / SolarWinds / Other Discovery Asset Management tools to meet the organization's asset management needs.
• Continuously optimize the use of discovery tools to enhance asset management processes
• Generate and analyse reports using ITAM tools to provide insights into asset utilization and performance .
• Manage and support the effective use of the CMDB and the supporting ITAM functions
• Conduct regular audits to verify the accuracy of the asset inventory
• Identify hardware assets that have reached their end-of-life or are no longer in use. - Develop and execute a secure and environmentally responsible disposal or recycling process.
• Prepare and present detailed asset performance reports to senior management and stakeholders.
• Commitment to continuous improvement through regular review and optimization of asset management processes.
• Ability to prepare for and manage internal and external audits related to IT assets.
• Performed daily software license approvals in BMC Remedy (identifyingfreeware commercial)
• Managed software licensing and compliance (DTLT, Flexera vs. AR)
• Coordinated software license renewals with requesters / tower leads Procured and maintained Flexera license

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. As an expert in your respective domain, you have several career paths available to you. Whether you progress as an Architect or a Specialist - you can find your next opportunity here

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills And Experience

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Skills Required

Servicenow, Bmc Remedy, Itil, Vendor Management, Solarwinds, Infrastructure Management, Excel, Asset Management