Study Abroad Program Administrator

Role Summary

The Study Abroad Operations Manager will lead and scale our end-to-end study abroad services by managing a team of Operations Executives and ensuring excellence in application processing, compliance, student support, and operational efficiency. This strategic role requires deep expertise in international education, team leadership, process optimization, and the ability to drive quality outcomes while maintaining regulatory compliance across multiple countries.

Key Responsibilities

1. Team Leadership & Management

• Team Building : Recruit, onboard, train, and mentor a team of Operations Executives to deliver exceptional service quality.
• Performance Management : Set clear KPIs, conduct regular performance reviews, and implement improvement plans to drive team productivity and accuracy.
• Capacity Planning : Forecast workload requirements and scale team size based on business growth, seasonal application cycles, and operational demands.
• Coaching & Development : Create training programs on university admissions processes, visa regulations, compliance standards, and customer service excellence.

2. Process Optimization & Quality Control

3. Strategic Operations & Stakeholder Management

4. Compliance & Risk Management

implement corrective measures to protect business reputation.

5. Data Analytics & Reporting

6. Customer Experience & Conversion Support

Desired Qualifications & Skills

Education & Experience

Master's degree in Business, Education, or related field preferred.

Leadership & Management Skills

Technical Proficiency

Core Competencies

What We Offer