Strong hands-on experience in Azure IoT Hub, Device Provisioning Service (DPS), Event Hub, and Stream Analytics.
Good understanding of IoT solution architecture, including device connectivity, twin synchronization, telemetry routing, and data ingestion.
Familiarity with Azure Functions, Logic Apps, and Cosmos DB for integration and automation.
Proficiency in REST APIs, MQTT, and AMQP protocols.
Working knowledge of PowerShell, Azure CLI, or Python for support automation and troubleshooting.
Experience using Azure Monitor, Application Insights, and Log Analytics for alerting and diagnostics.
Operational Competencies
Minimum 3–5 years of experience in L2 support for IoT or cloud-based managed services.
Proven experience working in SLA-driven environments with structured escalation processes.
Strong analytical and troubleshooting skills with ability to diagnose complex cloud-IoT interactions.
Familiarity with ITIL-based service management processes (Incident, Problem, Change, and Knowledge).
Willingness to work in rotational shifts including weekends and holidays (8x7 coverage).
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Support Engineer • Bengaluru, Karnataka, India
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