Principle Software Engineering Manager

Are you passionate about building AI-powered solutions that simplify the lives of customer-facing teams and transform the way Microsoft delivers support and commerce experiences on a scale

The Commerce + Ecosystem (CCE) Engineering team is hiring a Engineering Manager to build core technologies and intelligent experiences that directly impact Microsoft's global support and commerce operations. You will lead the design and development of secure, scalable, and intelligent platforms-infusing AI , agentic workflows , and automation to empower Microsoft advocates, partners, and customers.

Why this role matters

CCE Engineering sits at the heart of Microsoft's commerce and support ecosystem. We are reimagining the way our tools and platforms operate, from reactive, manual systems to AI-first, self-service, and predictive experiences . Our mission is to enable global scale, resilience, and simplicity across critical services like Threshold Billing, credit workflows, escalation handling, and partner programs.