Process Excellence Controller

Job Description :

Map end-to-end field service processes

Adhere to SOPs & workflows

Ensure company quality standards across service

Identify bottlenecks, delays, and errors in operations

Conduct gap analysis between defined processes and actual practices.

Recommend and implement improvements for faster service turnaround and reduced rework.

Analyze customer complaints, service failures, and escalation data.

Apply Quality Tools & Methodologies

Six Sigma & Continuous Improvement

Ensure decisions are data-driven, not assumption-based.

Cross-Functional Collaboration & Training

Support audits and compliance reviews by providing process and performance evidence.

Skills Required : Knowledge of

process mapping, process analysis, and improvement techniques

in service environments.

Strong command of

Quality Tools

Lean Six Sigma Green Belt / Black Belt

certification preferred.

Ability to analyze

quality metrics .

Data analysis skills

Strong interpersonal skills to work with cross-functional teams.

Exposure to

smart metering / utilities / service industry

preferred.

Qualification & Experience :

B.Tech. (Electrical / Electronics / CS)

2–5 years’ experience in

Quality / Process Excellence / Service Operations .

Lean Six Sigma certification preferred.