Process Excellence & Improvement Manager (LSSBB)

POSITION REPORTS TO : SENIOR MANAGER – PROCESS EXCELLENCE (Master Black Belt)

DEPARTMENT : OPERATIONS

POSITION LOCATION : VADODARA, INDIA (ON-SITE)

BUDGET : 15,00,000 - 17,50,000 PA.

Position Summary -

The Manager – Process Excellence (Black Belt) role is specifically designed to facilitate process / performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes / quality, standardization, SOPs, and customer satisfaction.

Additional duties include leading, coaching, and mentoring Green Belts / Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality.

Job Responsibilities-

Lead a small team of analysts for various projects.

Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved.

Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings.

Monitor projects throughout the entire process ensuring timely and successful completion.

For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager.

Provide regular project updates and present data to the Leadership group.

Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clear communication channel to communicate findings and action items.

Ensure team members are creating knowledge-based documents and documenting processes.

Promotes individual professional growth and development by meeting requirements for mandatory / continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

Other duties as assigned.

Knowledge, skills & abilities-

Bachelor’s degree required; Masters / MBA preferred.

Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred.

Self-driven & dynamic leader with 4+ years’ experience with change management, project management, continuous performance improvement and / or data analysis, preferably in service industry.

Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration.

Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS).

Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word).

Should be able to mentor / lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided.

Good experience in leading workshops / sessions on VSM and FMEA type of activities to identify process improvement opportunities.

Confident in leading Lean / Six Sigma training sessions independently on a periodic basis.

Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership.

Attention to detail, including listening skills. Demonstrated formal / informal leadership skills with track record of results driven attitude through project management.

Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members.

Strong proven business acumen with problem solving analytical, and critical thinking skills.

Enjoy working in a highly collaborative, fast-paced, and dynamic environment.