Process Excellence Controller
ConfidentialGurugram, Gurgaon / Gurugram, India5 hours ago
Job descriptionKnowledge of process mapping, process analysis, and improvement techniques in service environments. Strong command of Quality Tools Lean Six Sigma Green Belt / Black Belt certification preferred. Ability to analyze quality metrics . Data analysis skills Strong interpersonal skills to work with cross-functional teams. Exposure to smart metering / utilities / service industry preferred. B.Tech. (Electrical / Electronics / CS) 2–5 years' experience in Quality / Process Excellence / Service Operations . Lean Six Sigma certification preferred.
Job Description :
- Map end-to-end field service processes
- Adhere to SOPs & workflows
- Ensure company quality standards across service
- Identify bottlenecks, delays, and errors in operations
- Conduct gap analysis between defined processes and actual practices.
- Recommend and implement improvements for faster service turnaround and reduced rework.
- Analyze customer complaints, service failures, and escalation data.
- Apply Quality Tools & Methodologies
- Six Sigma & Continuous Improvement
- Ensure decisions are data-driven, not assumption-based.
- Cross-Functional Collaboration & Training
- Support audits and compliance reviews by providing process and performance evidence.
Skills Required :
Qualification & Experience :
Skills Required
Data Analysis, Process Mapping, Process Analysis, Quality Tools
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Excellence • Gurugram, Gurgaon / Gurugram, India
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