Helpdesk Executive

Job Description

Experience : 3-5 years

Location : Chennai OMR - Navalur(6 days WFO)

An Apartment Helpdesk Executive provides administrative and technical support to residents and  staff, handling inquiries via phone, email, and in-person interactions, managing resident complaints,  assisting with amenity bookings, collecting payments, and performing data entry, all while  maintaining a professional and empathetic customer service approach to resolve issues efficiently.

Key duties include documenting interactions, escalating complex problems to appropriate teams,  and ensuring high resident satisfaction through timely and accurate assistance.

Key Responsibilities :

Resident Interaction :

• Serve as the first point of contact for residents, answering calls and emails, addressing concerns, and

providing information about the property and services.

Administrative Support :

Problem-Solving & Technical Support :

Complaint Management :

Data Management & Reporting :

Escalation & Collaboration :

Customer Service Excellence :

Key Qualifications :

Customer Service Skills :

Technical Proficiency :

Administrative Skills :

Problem-Solving :

Communication :