AGS Health - Assistant Manager - IT Operations

Job Description :

The Assistant Manager IT Operations will support the IT Operations Manager in overseeing the day-to-day operations of the IT department. This role involves managing IT infrastructure, ensuring the availability and reliability of IT systems, and leading a team of IT professionals.

The ideal candidate will have strong technical expertise, excellent leadership skills, and the ability to drive continuous improvement in IT operations. This role requires a strategic thinker who can align IT Operations with business objectives while ensuring the strategic goals security, scalability, and reliability of our Technology Supervise IT Operations : Assist in managing the IT operations team to ensure the smooth operation of all IT systems, including servers, networks, and applications.

• Assist in supervising and mentoring IT staff, providing guidance and support. Coordinate and manage daily IT operations to ensure smooth and efficient functioning.
• Conduct performance evaluations and provide constructive feedback.
• Monitor Systems Performance : Regularly monitor system performance and take proactive measures to ensure optimal performance and minimal downtime.
• Ensure the security and integrity of all IT systems and data. Monitor system performance and troubleshoot issues as they arise.
• Incident Management : Oversee incident management processes, ensuring that incidents are resolved quickly and effectively to minimize impact on business operations.
• Infrastructure Management : Assist in the planning, implementation, and maintenance of IT infrastructure projects, including upgrades and new installations.
• Provide leadership and guidance to the IT operations team, including training, mentoring, and performance management.
• Security Compliance : Ensure IT operations comply with security policies and procedures to protect the integrity and confidentiality of company data.
• Ensure compliance with company policies, industry standards, and legal regulations. Implement and manage security measures to protect data and IT infrastructure.
• Documentation : Maintain accurate documentation of IT systems, processes, and procedures.
• Continuous Improvement : Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of IT operations.
• Support : Provide advanced technical support and troubleshooting for IT issues escalated by the IT support team.
• Training to staff as needed. Address and resolve user issues and complaints in a timely manner.
• Develop and maintain user documentation and guides.
• Vendor Management : Manage relationships with third-party vendors and service providers to ensure high-quality service delivery and support.
• Evaluate vendor performance and ensure services are delivered as per agreements. Bachelors degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT operations, with at least 2 years in a supervisory or managerial role.
• Strong technical knowledge of IT infrastructure, including servers, networks, storage, and cloud services.
• Proven ability to lead and motivate a team of IT professionals.
• Excellent problem-solving skills and the ability to manage complex technical issues.
• Strong communication skills, both written and verbal, with the ability to interact effectively

with technical and non-technical stakeholders.

Administrator, or similar are preferred.

(ref : iimjobs.com)