Customer Service Manager
Little Muffetmumbai, maharashtra, in2 days ago
Job descriptionFluent in English (reading, writing, speaking) & Hindi (speaking). Polite, problem-solver, and able to stay calm under pressure. Interest in fashion is a plus.
Company Description :
Little Muffet is an online-first kids-wear brand that designs and manufactures trendy ethnic and occasion clothing for children. With a focus on craftsmanship, personalisation, and customer delight, we serve families across India and worldwide.
Location :
Vile Parle East, Mumbai (In-office only)
Work Schedule :
Monday - Saturday, 10AM - 7PM
CTC : ₹10 LPA (up to)
Role & Responsibilities :
- Handle customer queries via Email, WhatsApp & Instagram
- Assist with orders, returns, and product inquiries
- Resolve issues calmly and efficiently while ensuring customer satisfaction
- Maintain clear communication and keep records of interactions
- Manage the team to make sure customers are replied to instantly
- Monitoring replies to make sure we are polite and the replies are actually helping the customers
Requirements :
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Customer Service • mumbai, maharashtra, in
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