Technical Support Specialist

The Technical Support Specialist - Intern works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. The work environment requires 24x7 coverage which is achieved via follow the sub-Model, on-call rotations, and extended hours, as needed, to accommodate customer needs. This position will also be supporting international customers in Japan for after hours and the ability to be proficient in English is a plus.

Who You'll Work With

As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- Japanese Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors and other Engineering teams.

What Makes You a Qualified Candidate

• Effective oral and written communications skills in English language.
• 0-1 years of Technical Support related experience.
• Candidate should know the Japanese Language, If certified Japanese certified it would be huge plus.
• Good Database and Operating System knowledge
• Experience in Help Desk / Customer service position is a plus
• Knowledge of Support Center procedures and troubleshooting protocols.
• Knowledge of UNIX, Linux, Windows and other current operating systems.
• Knowledge of Teradata support tools including the installation of remote tools is a plus.

What You'll Bring

As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On prem technologies will be essential in ensuring customer satisfaction and success in this role. .

Here's what you should bring to excel in this role :

Skills Required

Trouble Shooting, Technical Support, Operating Systems, Customer Services, Linux Unix