Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

To be successful as a Specialist Customer Care Support at Barclays, you should have below critical skills : -

• Experience : 2+ years in Quality Assurance / Control within KYC, AML, or FinCrime Operations in BFSI.
• Ability to identify errors, inconsistencies, and process gaps.
• Strong problem-solving skills to assess risk factors and remediation effectiveness.
• Excellent verbal and written communication skills to provide clear feedback and guidance.
• Preferred experience KYC / AML tools, case management systems, and regulatory reporting tools.
• Stakeholder Management : Ability to work with cross-functional teams, auditors, and compliance professionals.
• Ability to work in a fast-paced, deadline-driven environment.
• Risk and control framework awareness
• Flexibility in working hours.

This opportunity is exclusively for persons with disability as part of our commitment to fostering an inclusive workplace.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs / requests.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Aml, Kyc