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Assistant Supervisor - IPD Billing
ConfidentialGurgaon / Gurugram9 days ago
Job descriptionAssist in supervising IPD billing executives and data entry operators. Guide the team in handling daily billing tasks, queries, and escalations. Help in scheduling shifts and ensuring adequate coverage during peak hours. Coordinate with nursing stations, pharmacy, diagnostics, and wards for service confirmations and pending charges. Communicate with the TPA (Third Party Administrator) / insurance desk for pre-authorizations, final bill approvals, and discharge documentation. Interact with patients and attendants regarding billing queries, cost estimates, and discharge bills. Resolve discrepancies or disputes related to billing items in a patient-friendly and accurate manner. Ensure adherence to hospital policies, billing SOPs, insurance / tariff guidelines, and NABH / JCI requirements. Support audit activities by maintaining and providing required documentation. Ensure confidentiality and security of patient billing records. Generate daily reports of admitted, discharged, and billed patients. Assist in revenue reconciliation and error tracking reports for management review. Education : Graduate in Commerce, Hospital Administration, or related field (MBA / Hospital Mgmt preferred) Experience : 2–4 years of experience in hospital IPD billing At least 1 year in a team lead or supervisory role preferred Familiarity with hospital information systems (HIS) and billing software
Key Responsibilities :
1. Billing Oversight & Accuracy
- Monitor and verify IPD billing entries for services including investigations, surgeries, consumables, room charges, pharmacy, and consultant visits.
- Ensure real-time and accurate billing of all patient services.
- Review daily admission, transfer, and discharge summaries for billing completeness.
2. Team Supervision
3. Coordination with Departments
4. Patient Support & Query Resolution
5. Compliance & Documentation
6. Reporting
Qualifications & Experience :
Skills Required
Reporting, Compliance, Documentation
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Assistant Supervisor • Gurgaon / Gurugram
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