Customer Support Associate I

Responsibilities .

• We're looking for an experienced Customer Support Associate to join our Customer Success team.
• Reporting to the Manager, Customer Services, you'll be responsible for : .
• Experience assisting customers through chat and email support concerning scheduled changes, upgrades and migrations..
• You will create customer engagements following the project(s) assigned..
• You will maintain the balance between the customer's requirements and business..
• Maintain and share daily progress report..
• What Were Looking for (Minimum Qualifications).
• Must be driver and, motivated.
• Must be aware of every aspect related to our organization regarding processes, products and services and policy procedures..
• Drive customer engagements following a defined process.
• Excellent customer service skills.
• Excellent customer management and project management skills.
• Ability to drive closures with customers.
• What Will Make You Stand Out (Preferred Qualifications).
• Need basic understanding of TCP / IP and Networking..
• Any CCNA / CCDP certification is a good..
• At Zscaler, we believe that diversity drives innovation, productivity, and success.
• We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure.
• We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.
• For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website..

Skills Required

Customer Support, Customer Relationship Management, Customer Services, Networking, Tcp Ip