Applications Management-AM Engineer (Support)

Role overview

We are looking for a highly responsible and proactive Application Management Engineer to oversee the stability and performance of our Instant Payment System . The role is focused on investigating issues identifying root causes and ensuring smooth operations in a complex multi-system environment. You will act as the first line of deep analysis ensuring incidents are properly triaged understood and escalated with actionable insights.

Key Responsibilities

• Manage monitor and support an Instant Payment System across development test and production environments.
• Act as a point of escalation for Production related incidents perform troubleshooting and investigate root cause analysis.
• Perform root cause analysis using observability tools log analysis and reverse engineering when needed.
• Participate in On-Call shifts on a rota basis (24 / 7) and ensure support for Production critical incidents
• Support with release preparation activities including PRs and branch preparation configuration management and validations in collaboration with development and infrastructure teams.
• Analyze recurring issues and implement permanent fixes to improve application stability and performance.
• Collaborate with developers QA and infrastructure teams to optimize the application lifecycle.
• Maintain documentation for processes system configurations and application support guidelines.
• Continuously improve monitoring detection and analysis processes (using Splunk Dynatrace) and proactively address potential risks or bottlenecks.

Qualifications :

Required Skills and Qualifications

Nice to Have

Additional Information :

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work : No

Employment Type : Full-time

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Experience : years

Vacancy : 1