Manager - Client Services

Role Overview :

The Manager - Client Services (Level 4) is a leadership role responsible for the operational delivery and management of Team Leaders, Recruiters, and Sources for a large, complex regional solution or multiple regional teams. This role is client facing, responsible for ensuring client success and a People Manager therefore is critical to driving the function's commercial and people strategy.

Key Purpose and Position :

• Operational Leadership : Provides operational leadership to ensure the team fulfils all contractually agreed service and quality thresholds.
• Strategic Support : Supports the Senior Manager / Client Services Director in achieving the function's commercial and people strategy.
• Trusted Partner : Acts as a trusted partner to the Client Services Leadership team and the primary point of escalation for day-to-day operational issues.
• Team Enablement : Ensures the team has the necessary tools, training, and support to attract, find, and engage great talent, delivering an authentic, engaging, and professional candidate experience.

Key Responsibilities & People Management :

2. Delivery Management, Performance, & Finance :

3. Excellence in Sourcing :

Required Proficiency :

1. Behavioural : People Performance Management, Escalation Management, Drives Outcomes, Service Excellence, Client Centricity

2. Technical : Data Literacy

3. Other : Stakeholder Partnering, Effective Communication, Recruitment Strategy Development, Commercial Awareness (all Level 3).

(ref : iimjobs.com)