Client Services ExecutiveFluidscapes Consultants • Mumbai Metropolitan Region, India

Client Services Executive

Fluidscapes Consultants • Mumbai Metropolitan Region, India

2 days ago

Job description

Job Description :

Client Relationship Management

Serve as the primary point of contact for client
Would be POC to the client for daily deliverables / execution.
Build and nurture long-term relationships with clients, ensuring their needs are met in stated TAT.
Understand the client’s goals, challenges, to provide tailored solution

Project Management

Oversee the execution of client deliverables, ensuring they are delivered on time.

Coordinate within internal teams / cross functional teams to meet client expectations.

Track project milestones and ensure regular status updates to the client.

Problem-Solving

Address client concerns and troubleshoot issues that arises

Act as an advocate for the client internally to ensure their needs are prioritized.

Collaboration with Internal Teams

Work closely with internal teams to ensure alignment on client deliverables.

Facilitate communication between departments to ensure seamless execution.

Market Research

Stay updated on industry trends and competitor activities to provide valuable insights to clients.

Job Requirement : Education :

Bachelor’s degree in Business, Marketing, Communications, or a related field.

Experience :

2-4 years of experience in account management or client services.

Proven track record of managing client relationships and growing accounts.

Skills :

A highly motivated , optimistic individual with exceptional verbal and written.

Excellent project management and organizational abilities.

Ability to multitask and manage multiple client accounts simultaneously.

Communication Skills

Proficiency Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to work collaboratively with cross-functional teams.

Knowledge about Video editing software ,Graphics and copy writing is Plus

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Client Service Executive • Mumbai Metropolitan Region, India

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