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Process Excellence - Mumbai
Ace ConsultantsMumbai, Maharashtra, India9 hours ago
Job descriptionConduct comprehensive process review for end to end value chains, identified as per business priorities or delivery challenges Collaborate with cross functional teams to develop all in one view of the value chain from end customers perspective Formulate holistic plan of actions to ensure seamless stakeholder experience throughout life cycle stages Elevate delivery capability of the value chains through inclusive actions on process, people, system, measurement axes. Ensure structured problem solving work flow for the projects through DMAIC, QI Story, DMADOV, PDCA etc Ensure project hygiene & high quality solutions through precise application of right kind of quality engineering tools & techniques Rigor of project team cadence , publish regular project updates to all stake holders Ensure periodic management update on projects ; publish project dashboard with RAG coding Process Maturity assessment for business value chains 360 degre evaluation of process maturity criteria with stakeholders across the organiation (front end & back end) Collaborate with process owners & stakeholders for action planning on process maturity improvement Facilitate competency building framework to embrace the project & Quality management skill requirements among the critical resources. Create learning content & material on Project management, Problem solving tools & techniques for the stakeholders at large for quick & effective dissemination of knowledge. Get stakeholders trained through on line / workshop modes for their efficient engagement into project initiatives Ensure regular ongoing Certification of the Critical mass & BSE team on key competence areas Identify quick improvement opportunities across functions / processes Implement changes and create wins for the stakeholders Enable waste identification, RCA & CAPA across value chains Participate in reputed National and International Quality forums & present HDFC Life case studies Drive internal stakeholder reward & recognition program; enable showcasing of success stories Promote cross learning through benchmarking with best in class industries within BFSI sector and beyond Regular coaching & mentoring to the team for enhancing skill level & productivity Resource optimization to ensure high quality project delivery Team engagement
Roles and Responsibilities
A) Project Management (Business Priority Projects, Improvement Projects, Quick Kill Solutions)
- Drive Project management process within the organization through a structured process including need identification, review, implementation, closure & sign offs
- Engage in High impact projects on KEY BUSINESS CHALLENGES, C sat, Revenue enhancement, Profitability, Waste elimination and process enhancement.
- Ensure timely closure of projects with desired outcome, derisk timelines, get management sign off for closure
- Post completion of projects, ensure change management for effective implementation, sustenance & replication.
- Measurement of project impact including metric improvement, delivery of agreed goals, CBA & sign off on financials.
B) Business Process Reengineering
C) Project Management frame work & Project Governance
D) Drive Process Maturity Journey
E) Competence building for structured problem solving and project management
F) Continuous Improvement
G) Best Practice Sharing & Industry Forums
H) People / Performance Management
Desired Candidate Profile
8-10 years of experience in Process Improvement projects
Perks and Benefits
Salary + Benefits
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Mumbai • Mumbai, Maharashtra, India
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