Roles and Responsibilities
Define and execute Process Assurance & Control Framework
Conduct periodic process assessment & audits
Drive RCA, CAPA closure and achieve improvement in assessment scores
Management reporting and process assurance dashboard
Prevent lag detection of failures
Drive improvement projects with timely delivery of expected results
A) Build Process Assurance & Control Framework
- Define Assurance Framework in alignment to requirements from Customers, Regulator and Business
- Assessment calendar ensuring comprehensive scope spanning across Operations, Sales and Support Processes
- Design robust assessment grid basis Input - Output metrics, Controls, Business rules, Cross-Functional linkages etc.
- Collaborate with Risk & Audit function to build robustness in the process & ensure regular review with the functions
- Identify process improvement areas from FMEA, VA / NVA analysis on the process
- Automate assessment framework to ensure scalability, resource optimization and higher effectiveness
- Build mistake proof thinking in the processes to prevent recurrence and drive First Time Right
- Ensure solution design (Corrective & Preventive action) and deployment along with business owners in time bound manner
- Timely dashboard, status updates and progress reports to stakeholders / management
- Reinforce the objective of Process Assurance & Control through regular interaction with team & stakeholders
- Work in partnership with business stakeholders to simplify / reengineer processes, improve efficiency and customer experience
B) Process Improvement Projects
Drive process improvement projects including need identification, review, implementation closure and sign offsPartner with stakeholders to identify project opportunities through boot camp, brainstorming, workshops etc.Monitor progress & establish reporting system through a dashboard for review by seniors / stakeholdersEstablish benefit realization, tangible outcomes with requisite sign off on agreed parametersC) People / Performance Management
Resource optimization to ensure high productivity through effective work allocationEnsure regular performance & progress reviewRegular coaching & mentoring of the teamDesired Candidate Profile
Experience - 8 to 10 years
Certified ISO Auditor / Lead Auditor / ISO Lead Implementer
Certification / Trained on COPC
Solution Oriented Approach combined with Critical Thinking
Experience in Process Assessments / Audits / Transaction Monitoring including management reporting, CAPA Tracking and Closure
Certified Lean Six Sigma Black Belt. Must have worked on Projects, process improvements & assurance related initiatives
Experience in driving process re-engineering projects
Strong knowledge on Risk Management practices like FMEA, Mitigation / Contingency Control Plan
Industry expertise - Core BFSI operational processes
Use of Statistical tools, Data mining and analysis
Perks and Benefits
Salary + Benefits