Junior Executive(Fresher Opening)

JD : -

Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI / Banking Ombudsman / CPGRAMS complaints

This includes

a) Analyse the complaint on merits;

ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately.

iii) Preparing the draft reply on merits based on feed-back received from location;

iv) Arranging reply, documents for the re-open cases.

v) Assist in ensuring compliance of the Advisory / Orders passed by the Authority.

vi) Updating the status in Modules.

Mandatory Requirement-

a) Excellent drafting and communication skills

b) Language proficiency- English & Hindi must.

Skills Required

Complaint Management, Query, Complaint Handling, Legal Operations, Communication Skills, Grievance