Channel Engagement & Analytics Manager

Company Description

Elevatoz is a specialist in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Leveraging an understanding of human behavior, cutting-edge technology, and comprehensive program design, Elevatoz Loyalty ensures desired outcomes for clients. The company designs, launches, and optimizes loyalty and engagement programs powered by an intuitive technology platform. Elevatoz has partnered with some of the biggest brands in the country, offering expertise across various domains.

Role Description

This is a full-time, on-site role for a Program Manager – Channel Loyalty (Excel Specialist) based in Mumbai / Thane .

The role involves strategically managing and executing ongoing channel loyalty programs , ensuring seamless client servicing and operational excellence.

The ideal candidate will have strong Excel and data management skills (including macros, pivot tables, and dashboards) , along with prior experience in channel loyalty and client handling .

Experience : 4 – 6 years

Department : Client Servicing

Reporting To : Director – Client Servicing

Key Responsibilities

Client Relationship & Program Management

• Act as the primary point of contact for assigned channel loyalty clients .
• Manage the day-to-day running of loyalty programs, ensuring deliverables, timelines, and performance targets are met.
• Build and maintain strong client relationships through regular communication and proactive support.
• Understand client goals and ensure program strategy aligns with business objectives.

Data Management & Reporting

Program Optimization & Execution

Client Presentations & Reviews

Requirements

Preferred Qualities

Why Join Elevatoz?

Interested candidates can share their CVs at : helma.mathew@elevatozloyalty.com

Location : Mumbai / Thane

Immediate joiners will be given priority.