Engagement Lead
ConfidentialNavi Mumbai, Mumbai City, Mumbai4 days ago
Job descriptionLead project initiation, planning, execution, monitoring, and completion. Collaborate with product, pre-sales, and support teams to ensure seamless delivery. Ensure project scope, timelines, and deliverables meet client expectations. Identify risks, propose mitigation strategies, and manage changes via Change Controls. Conduct discovery meetings to understand client goals and challenges. Partner with pre-sales to design tailored solutions leveraging RxLogix's drug safety platform. Ensure delivered solutions meet client requirements and drive measurable business value. Provide regular updates to internal and external stakeholders on project status, risks, and deliverables. Lead quarterly business reviews assessing performance, satisfaction, and future opportunities. Offer data-driven insights and recommendations to improve client systems and processes. Guide and manage internal delivery teams to meet project objectives. Mentor team members to enhance skills and career growth. Foster a collaborative, accountable, and continuously improving team culture. Stay informed about industry trends, regulatory changes, and competitor activities. Provide structured feedback to product teams based on client experiences. Log client suggestions and enhancement requests in the company JIRA portal. Identify upsell opportunities within existing client engagements. Collaborate with the Client Partner to communicate and implement upselling initiatives.
Key Responsibilities :
Client Engagement and Relationship Management :
- Serve as the main point of contact for clients throughout the engagement lifecycle.
- Maintain strong, long-term client relationships to drive collaboration and satisfaction.
- Ensure alignment between client needs and RxLogix solutions.
Project Planning and Delivery :
Client Needs Assessment and Solution Design :
Stakeholder Communication and Reporting :
Team Collaboration and Leadership :
Product Feedback and Continuous Improvement :
Business Development and Upselling :
Skills Required
Relationship Management, Project Management, Relationship Building
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Engagement Lead • Navi Mumbai, Mumbai City, Mumbai
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