Company : Microvista Technologies Pvt Ltd.
Job Title : Support Executive
Job Location : 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat
Job Type : Full Time
Role Overview :
As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.
Key Responsibilities :
- Handle inbound and outbound customer inquiries via phone, email, or chat.
- Provide accurate, valid, and complete information by using the right methods / tools.
- Troubleshoot technical issues and assist customers in resolving product / service concerns.
- Ensure timely resolution of customer complaints, escalating issues when necessary.
- Maintain records of customer interactions, transactions, and issues.
- Assist in improving customer service processes and solutions.
- Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
- Follow up with customers to ensure their issues have been resolved to satisfaction.
- Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.
Skills & Qualifications :
Proven customer support experience or experience as a client service representative.Strong communication skills (both verbal and written).Excellent problem-solving skills.Patience and empathy when dealing with customers.Basic technical knowledge, depending on the industry or service offered.Ability to work effectively in a team-oriented environment.Time management and multitasking abilities.Educational Requirements :
Bachelors degree or equivalent experience (preferred).