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Internation Customer Support
Santacruz Telemarketing Pvt. Ltd.Ahmedabad, Gujarat, India23 days ago
Job descriptionGraduate in any stream. 2–4 years of experience in US voice process / customer support. Excellent verbal communication skills in English (mandatory). Familiarity with CRM tools and call center software. Ability to work night shifts and meet performance metrics. US accent experience supporting North American clients. Problem-solving attitude with the ability to think on your feet. Competitive salary and performance incentives Career advancement opportunities One-Year retention bonus Allowances
Company Name : Santacruz Telemarketing Pvt. Ltd.
Job Summary :
We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities :
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications :
Preferred Attributes :
Benefits :
Position Title : Voice Process Associate
Experience : 2 to 4 years
Shift Timing : Night Shift (US Shift Hours)
Location : Ahmedabad
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Customer Support • Ahmedabad, Gujarat, India