Solution Expert

About Fello :

Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the AI Operating System for relationship-driven growth .

Our platform combines data intelligence, marketing automation, and conversational AI to help businesses engage smarter, move faster, and scale effortlessly. We turn complex data into simple, intelligent actions — automating everything from outreach to follow-up.

Fello isn't another tool in the stack. It's the system that powers them, learning, adapting, and executing in real time so professionals can focus on growth, not guesswork.

If you're fired up about building the backbone of an AI-driven product that's changing how professionals work, you'll fit right in.

About You :

You are a proactive, client-facing SaaS product implementation professional with a problem-solving and customer-first attitude. You are a clear communicator, active listener and you stay calm under pressure. You take full ownership of customer problems end to end and go the extra mile to ensure customers feel supported and delighted. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience.

You Will :

Onboarding — Own the Customer Onboarding & Launch Experience :

• You will be the face of Fello for new customers, guiding them from kickoff to successful go-live.
• You will coach, educate, and empower clients to fully leverage the Fello platform.
• You will dive deep into client workflows, ask smart questions, and uncover what success looks like for them.
• You will set up and configure integrations across CRMs, websites, and email domains — end-to-end.
• You will rigorously test every integration to ensure clean data flow and a flawless experience.
• You will partner closely with Sales and Customer Success to deliver a smooth, fast, and delightful onboarding experience.
• You will find creative ways to simplify and accelerate onboarding — templatizing Zapier steps, automating steps, and eliminating friction.
• You will work with external product support teams when needed to get things resolved quickly.
• You will help build and continuously refine our onboarding playbook, SOPs, and best practices.
• You will proactively track, monitor, and take action on key performance metrics — always driving them above benchmark and raising the bar
• You will constantly look for ways to shorten time-to-value and make onboarding faster, smoother, and right the first time.

Customer Support — Be the Hero Clients Count On :

Collaboration & Innovation — Make Our Teams Stronger, Together :

Be the AI Evangelist in the team :

You Have :

Our Benefits :

Skills Required

Data Analysis, Data Quality, System Integration