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▷ (Immediate Start) Assistant Operations Manager
TPIndia13 hours ago
Job description
Key Responsibilities :
- Lead, mentor, and manage a team of TL'S to achieve performance targets (KPIs, SLAs, CSAT, AHT, etc.).
- Monitor team performance, provide coaching, and implement improvement plans.
- Handle escalations, ensure high-quality customer service, and drive process excellence.
- Collaborate with stakeholders to optimize workflows and enhance efficiency.
- Ensure compliance with company policies, client requirements, and industry best practices.
- Conduct regular team meetings, performance reviews, and training sessions.
- Work on workforce planning, rostering, and attrition control.
- Generate reports and provide insights for operational improvements.
Share cv at Vaishali.vaishali27@teleperformance.com
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Assistant Manager • India
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