Manager - Training

Job Description : Roles and responsibilities include : - Develop a schedule to assess training needs- Conduct training through new materials- Consult with other trainers, managers, and leadership- Track and compile collected data- Conceptualize training materials based on data and research- Communicate training needs and online resources- Create training strategies, initiatives, and materials, Test and review created materials- Maintain a database of all training materials- Review employee performance and learning- Candidates with prior Training Experience in chat handling process would be preferredKey Deliverables (KRA / Measure) : - Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software- Experience with technologies and best practices for instructional manuals and teaching platforms- Good interpersonal skills and communication with all levels of management- Able to multitask, prioritize, and manage time efficiently- Leadership, team building, and management skills- Deliver New Hire Training Batches- Conduct Refresher Trainings / cross trainings per requirements- Develop Content for various trainings- Liaison with different functions to drive business objectives- Calibrations within the team and with the quality team- Maintain various training data and prepare reports- Conduct PKT's for associates on the floor- Conduct TNI / TNA to understand process requirements and roll out action plans- Consult with TL's / peers & RM to identify and drive process improvement initiativesWork ExperienceMinimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related positionLanguage & Communication- Develop a schedule to assess training needs- Conduct training through new materials- Should have good communication skills in English