Front Office Associate

Company Description

Blanket Hotel & Spa is one of the premier luxury resorts and hotels in Munnar, surrounded by breathtaking natural scenery. We offer five-star accommodations with exceptional hospitality at affordable rates. Our goal is to provide guests with memorable experiences in the heart of nature's beauty. Join our team and help us continue to deliver outstanding service to our guests.

Role Description

This is a full-time, on-site role for a Reservations Manager located in Kochi. The Reservations Manager will be responsible for overseeing all aspects of the reservations process. This includes managing reservations, ensuring high levels of customer service, and handling guest inquiries efficiently. The candidate will also be involved in sales activities to maximize revenue and train staff members in reservation procedures and customer service best practices.

Qualifications

• Experience in Reservations management
• Strong Customer Service skills
• Excellent Communication skills
• Sales experience and the ability to maximize revenue
• Experience in Training staff in relevant areas
• Proven ability to work in a fast-paced environment
• Bachelor's degree in Hospitality Management or related field is a plus
• Strong organizational and problem-solving skills

Skills Required

Sales, Customer Service, Problem-solving, training staff