Designation : Associate Director - Information Management.
Role :
We are looking for a professional with experience in the Information. Technology industry who can support the implementation of SNEHA's technology roadmap, aligning with the organization's mission and programmatic goals. The candidate will be responsible for managing technology solutions and data systems that enable efficient service delivery and impact measurement. With a strong grounding in data management and systems integration, the ideal candidate will be adept at translating organizational needs into effective technology solutions.
Familiarity with development sector operations will be valuable in understanding the specific context and needs of end users and stakeholders.
Educational Requirement : B.Tech / MSc; M.Tech desirable
Experience : 8-10 yrs years in the IT / Data industry
Location : Santacruz, Mumbai
Reports to : Chief Executive Officer with a dotted line reporting to Fractional Chief
Technology Officer (FCTO)
COMPREHENSIVE OVERVIEW OF THE POSITION :
CORE RESPONSIBILITIES :
1. STRATEGIC TECHNOLOGY PLANNING & PROCESS IMPROVEMENT :
- Collaborate with program and domain teams to understand operational workflows and proactively identify areas where technology can improve efficiency and data-driven decision making.
- Support the implementation of technology solutions aligned with organizational priorities and defined roadmaps.
- Work with the senior leadership to translate strategic goals into executable plans, including tools and process improvements.
- Assist in documenting, mapping, and streamlining key business processes to support digital transformation initiatives.
2. DATA & MONITORING ENABLEMENT :
Work closely with the Monitoring and Evaluation (M&E) team to support the effective use of data for program insights and decision-making.Assist in the implementation and maintenance of information systems that enhance data collection, visualization, and reporting across projects.3. IT INFRASTRUCTURE & TECHNOLOGY DEPLOYMENT :
Support the maintenance and improvement of existing IT infrastructure across SNEHA locations.Assist in evaluating hardware, software, and network requirements to ensure smooth deployment and functioning of applications.Monitor availability of devices, connectivity, and system access for staff, and escalate requirements to senior leadership for planning and budgeting.Maintain documentation related to IT assets, licenses, and support contracts4. TECHNOLOGY PARTNER MANAGEMENT :
Support identification and coordination with vendors and partners for technology development and implementation.Support the evaluation and coordination of technology partners, and assist in managing contracts and deliverables within defined cost, time, and quality parameters.5. CHANGE MANAGEMENT & CAPACITY BUILDING :
Facilitate and communicate the need, progress, and benefits of automation to build user ownership and inspire engagement in implementation.Build internal team capacity on technological tools and processes.Assist in monitoring IT operations and suggest improvements to enhance usability and efficiency.ARTIFICIAL INTELLIGENCE :
Automated workflows with AI and predictive analytics to improve efficiencyEnabled scalable, data-driven decisions through AI-led digital transformationApplied ML and NLP for predictive insights and data analysis.Strengthened monitoring with AI-driven anomaly detection and dashboards.Optimized IT systems using AI tools, cloud services, and chatbot.Built organizational AI literacy while promoting ethical, inclusive adoption.7. CYBERSECURITY & DATA PRIVACY RESPONSIBILITIES :
Data protection & compliance : ensuring confidentiality of sensitive beneficiary and health data, and compliance with applicable data privacy regulations (e.g., DPDP Act, GDPR).Cyber risk management : conducting risk assessments, managing vulnerabilities, and ensuring business continuity through disaster recovery planning.Incident response readiness : defining processes for detecting, reporting, and responding to security incidents to minimize impact.(ref : iimjobs.com)