Zoom Administrator - IT Operations

Location : Work From Home

Job Summary

We are seeking a highly skilled and experienced Senior Collaboration Tools Administrator to manage and optimize our enterprise-wide communication and collaboration platforms, with a primary focus on Zoom. The ideal candidate will be a technical expert with a proven track record of administering a suite of tools, including Slack and LucidChart. This role is crucial for ensuring the security, governance, and seamless operation of our digital workplace, driving user adoption, and providing expert-level Administration & Configuration :

• Administer and maintain the enterprise Zoom environment, including account hierarchy, Zoom Rooms, and Webinar configurations, leveraging Zoom admin dashboards.
• Manage the user lifecycle, group policies, and retention rules across all collaboration platforms.
• Oversee the administration of Slack Enterprise Grid, including managing custom workflows (Slackbot, Workflow Builder) and app integrations.
• Govern the LucidChart / LucidSpark workspace, including licensing tiers, SSO integration, and collaborative template Governance & Compliance :
• Implement and enforce data loss prevention (DLP) and other security configurations across all collaboration tools.
• Monitor and analyze audit logs to ensure compliance with company policies and regulatory requirements.
• Coordinate across IT, communications, and functional teams to enforce messaging, collaboration hygiene, and governance Training & Adoption :
• Drive enterprise-wide adoption initiatives by crafting compelling enablement content and delivering live or recorded training sessions.
• Handle escalated incidents and provide 3rd-line support for complex issues related to collaboration tools.
• Monitor service performance and system health to proactively address potential & Coordination :
• Create and maintain comprehensive documentation, including SOPs, runbooks, KB articles, onboarding decks, and policy guidelines.
• Serve as a key point of contact for vendor coordination and stakeholder Collaboration Platforms :
• 5+ years of enterprise experience administering Slack, Zoom, and other collaboration tools.
• Zoom : Deep expertise in Zoom account hierarchy, Zoom Rooms, and Webinar configurations.
• Slack : Strong understanding of Slack Enterprise Grid architecture, custom workflows, app integrations, and security.
• LucidChart / LucidSpark : Familiarity with workspace controls, licensing, and & Administrative Expertise :
• Proven experience managing user lifecycle, group policies, and audit logs.
• Strong background in implementing DLP and security configurations.
• Skilled in API integrations and leveraging automation capabilities within collaboration & Soft Skills :
• Demonstrated success in driving enterprise-wide adoption initiatives.
• Strong documentation background with a focus on creating clear, actionable content.
• Exceptional skills in stakeholder management, incident handling, and service performance Skills :
• Experience with other collaboration tools such as Microsoft Teams, WebEx, or Google Workspace.
• Scripting experience (PowerShell, Python) for automating administrative tasks.
• Knowledge of ITIL or other service management frameworks.
• Relevant professional certifications for collaboration platforms (e.g., Zoom Certified Administrator).

(ref : hirist.tech)