Operations Intern

About Cityflo

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We&aposre bringing joy back to commuting, and turning around urban traffic woes in a big way.

Today, we run 400 buses and log 22000 daily bookings. After having established a strong product-market fit and building a profitable business in Mumbai, we've expanded services to Hyderabad & Delhi, where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses and 100,000 daily bookings across all the cities.

Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures.

Website :   https : / / www.cityflo.com /

App :   https : / / bnc.lt / cityflo /

Location :   Thane

Employment Type :   Internship

About This Role :

We are looking for enthusiastic and detail-oriented individuals to join our team as Interns. The ideal candidate will be responsible for managing customer communication, coordinating with operators and drivers, and maintaining accurate booking records.

Key Responsibilities :

• Handle incoming customer emails and calls, providing prompt and professional support.
• Update customers with product information, booking status, and service updates.
• Coordinate with operators to confirm bookings and assign drivers.
• Maintain MIS (Management Information System) for all bookings, ensuring data accuracy.
• Follow up on pending queries and resolve customer concerns efficiently.
• Assist in operational tasks as required to ensure smooth trip execution.

Requirements :

Preferred Qualification :

Benefits :

Cityflo Blog -  https : / / blog.cityflo.com /

Fundingnews - https : / / inc42.com / buzz / app-based-bus-service-cityflo-bags-7-7-mn-from-lightbox-to-ex p  and-service /

Ourjourneythrough Covid-   https : / / bit.ly / 3wBiSZx

To apply, shoot us a mail at  [HIDDEN TEXT]   with your resume.

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