Business Head

Company Description

HairOriginals is India's leading premium brand in 100% human hair extensions, wigs, toppers, and hair solutions. Funded on Shark Tank India and trusted by thousands of women across India, we are on a mission to revolutionize the way women experience beauty and confidence.

Home Trial is one of our fastest-growing verticals — a personalized service where a professional stylist visits a customer's home, demonstrates our premium hair products, and delivers a seamless, luxury experience.

We are looking for a Business Head – Home Trials to spearhead this vertical and scale it into a robust, profitable business line

Role Description

The Business Head – Home Trials will be responsible for owning the P&L, driving growth, and building operational excellence in this vertical. This is a leadership role that requires strong business acumen, people management, and an ability to create systems that deliver exceptional customer experience at scale.

Responsibilities

• End-to-end ownership of the Home Trials vertical P&L (revenue, costs, profitability).
• Define and drive business growth strategies, expansion into new cities, and customer acquisition plans.
• Monitor KPIs and financial performance; ensure profitability and sustainable scaling.
• Lead, manage, and inspire a team of professional hairstylists across locations.
• Design and execute robust hiring, training, and performance frameworks.
• Build incentive structures to drive excellence in customer service and sales conversions.
• Create and standardize SOPs for every stage of the home trial journey.
• Ensure flawless on-ground execution with a focus on efficiency, customer satisfaction, and brand consistency.
• Streamline logistics, scheduling, and CRM for smooth operations
• Drive the development and deployment of tech solutions to simplify booking, scheduling, and feedback systems.
• Collaborate with product & tech teams to build tools that enhance the stylist and customer experience.
• Constantly innovate the customer journey to deliver a top-notch, premium, and personalized service .
• Develop structured training programs for stylists covering product knowledge, service etiquette, and sales skills.
• Implement continuous learning initiatives to upgrade stylist expertise and ensure industry-best service delivery.

Qualifications

What we offer

Skills Required

Stakeholder Management, business growth strategies