Senior Manager, Sales [Account Management]

Job Summary

We are Progress (Nasdaq : PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager, Inside Account Management and help us do what we do best : propelling business forward.

As a Senior Manager, Inside Account Management, you will be managing a team of 8 people in India across the full employee life cycle from hiring to offboarding while partnering with the Regional Director.

The team is driving the business from our existing customers through revenue growth targets, while managing a pipeline of targeted renewal accounts and identifying potential upsell opportunities in our customer base and over time cross-sells.

In this role, you will be expected to work collaboratively with each of the following business functions (BI, SE, DG, PMK, PM, Engineering, Partner channel), as well as effectively communicating with the internal cross-functional line of business contacts and stakeholders. You will be responsible for coaching, mentoring, and motivating the team by providing ongoing feedback and support to ensure the team's success in achieving their objectives. Strong communication skills will drive and accelerate mutual success with our customers, partners, and stakeholders in a cross-functional environment. You will also be a role model of adoption of our systems, tools, and processes.

Your Area of Responsibility :

• People management / Leadership
• Responsible for the full employee life cycle in building and leading an effective and fully engaged, team (i.e. hiring, developing, coaching and offboarding talent), leveraging Progress practices, processes and tools; Train new and existing account managers to increase their productivity, operational efficiency
• Achieve growth and hit revenue targets by successfully managing a team Account managers focused on retaining and expanding existing customers
• Own recruiting, objectives setting, coaching and performance monitoring of the Inside Account Managers
• Hold the team accountable to established revenue goals and ensure their attitude and approach is in line with Progress culture

Sales / Business Operations  :

Your Profile :

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy :

Compensation

Vacation, Family, and Health

Skills Required

Sales, Customer Service, Account Management