Inside Sales Operations Leader

This role will oversee end-to-end Contact Centre Sales and operations for Computer Hardware (Laptop / Desktop) business via Inbound / Outbound / Chat Inside Sales. This role requires expertise in Telesales, ensuring seamless execution and continuous process enhancements to drive sales outcomes.

Duties & Responsibilities :

• Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.
• Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.
• Conduct call listening, team coaching, and triangulation calls to enhance service quality.
• Manage sales pipeline and drive ROI, ensuring alignment with business objectives.
• Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.
• Conduct weekly cadence meetings with internal and external stakeholders.
• Ensure partner engagement & management for business growth.
• Define and track daily, weekly, and monthly targets for the team.
• Own P&L responsibility for the program, ensuring profitability and efficiency.
• Continuously enhance processes and strategies for improved sales performance.

Required Experience & Skills :

Preferred Qualifications :