Customer Success Representative

Company Description

Probitas Insurance Brokers Pvt. Ltd. is a professional and transparent insurance broking company designed to meet the insurance needs of corporate, SME, and retail customers. Leveraging rich and varied experience, Probitas helps clients select the most appropriate insurance products while providing full support during claims to ensure maximum satisfaction. With a robust IT infrastructure and back-office operations, the company constantly reviews products and communicates effectively with clients. Partnering with both public and private sector insurance companies, Probitas secures optimal terms and conditions at competitive rates for a diverse client base.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Mumbai. The Customer Support Specialist will handle client queries, provide support via various communication channels, and ensure timely resolution of issues to maintain high customer satisfaction. The role involves offering technical support, collaborating with internal teams to address customer concerns, and maintaining detailed records of customer interactions and resolutions. The individual will also identify improvement areas in processes and assist in the overall enhancement of service quality.

Qualifications

• Proficiency in Customer Support and a strong focus on delivering Customer Satisfaction
• Excellent Interpersonal Skills for effective communication and relationship building
• Experience in providing Technical Support and understanding general troubleshooting tasks
• Strong Analytical Skills to evaluate problems and propose efficient solutions
• Ability to manage time effectively, work collaboratively, and adapt to dynamic environments
• Familiarity with insurance products and processes would be an advantage
• Bachelor's degree in Business Administration, Communications, or related field