Sr. Principal Consultant, Networks

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Sr. Principal Consultant, Networks

In this role, you will oversee the operational integrity, innovation, and continuous improvement of global network services as a strategic Network Operations and Governance Lead. You will ensure that network operations align with internal control best practices, service level agreements (SLAs), and global standards. You will supervise external vendor resources, contribute technical expertise across the IT organization, and lead initiatives to enhance service quality, security, and operational efficiency.

Responsibilities

• .Ensure network services comply with internal control frameworks and global standards.
• .Collaborate with internal / external audit teams to identify and resolve segregation of duty conflicts.
• .Develop and enforce global security policies, standards, and procedures aligned with corporate strategy.
• .Oversee service delivery to meet agreed business requirements and SLAs.
• .Monitor and report on service quality, customer satisfaction, and continuous improvement initiatives.
• .Ensure consistent support processes across global teams and platforms.
• .Supervise external vendor resources and offshore / on-site contract teams.
• .Share technical expertise across the IT organization and support knowledge transfer.
• .Partner with expert centers to onboard and support new technologies from a network perspective.
• .Ensure network teams follow PMO frameworks for project execution.
• .Train support staff on new operational procedures resulting from mergers / acquisitions.
• .Support regional technical leads in performance improvement, upgrades, and efficiency initiatives.
• .Represent the Networks team in service-level discussions and process improvement forums.
• .Promote and improve internal procedures, standards, and rules.
• .Ensure globally agreed process management practices are followed.
• .Propose and investigate new areas of improvement in network services.
• .Contribute to the definition of mid- and long-term service roadmaps.
• .Lead deployment of global business effectiveness methodologies and best practices.

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Why join Genpact

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.