Senior Manager

Looking for candidates only from international BPO experience in Workforce management department.

• Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.
• Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy.
• Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement.
• Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions.
• Manage escalations, resolve complex challenges, and provide guidance on critical decision-making.
• Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution.
• Lead the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals.
• Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes.
• Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency.
• Lead and mentor WFM managers.
• Should have experience in Billing & invoicing

CTC – Max 25LPA (net take home pre tax 1.50lpa) (includes the variable pay)

Location – Pune – Yerwada (Pick & drop available within the boundary )

Mumbai – Malad west / Goregaon

We need from international BPO

Shift – Candidian shift (Window – 5pm – 4am rotational off & rotational shift 5days working )

Notice period – need candidates who are immediate joiners or can join in 15 – 20days max ) or Notice period buyout is available.