Senior Manager

Industry / Sector : Financial Services

Specialism : IFS - Clients & Markets

Management Level : SM / AD

Job Description & Summary

A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing Go-To-Market plans, communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our team is a client focused group that is responsible for positioning the PwC brand and driving long term revenue growth. You’ll work with sales and marketing teams along with the various PwC competencies to drive consistency in executing our client relationship, and business development strategy, as well as driving our sales and account management framework to help deliver value on key business initiatives.

Who we’re looking for

Do you have a proven track record in business development and client relationship management in a highly competitive, Business to Business environment? Can you demonstrate that you have experience of working with, developing and coaching diverse account teams? Your track record will have the client at the heart of everything you do and you will ensure all activity is focussed on having commercial impact in the market.

We're looking for an experienced Director, to focus on key account management as part of the Account Management team within our Sales and Marketing function. Our Account Management team focuses on the firm’s top priority accounts across different segments and supports lead relationship partners and account teams to drive profitable revenue growth and deliver exceptional client value.

The focus of this role will be supporting some of our priority clients within Financial Services sector, working closely with various competencies and colleagues within the broader Financial Services sector team, as well as with colleagues within other Industries.

Experience working with BFSI clients or in a client facing or sales / business development role focussed on financial services sector is highly desirable.

Responsibilities

• Facilitating and supporting client touch points and generating new revenue streams.
• Work with the various competencies and lead relationship partner to identify and build new client relationships as well as drive growth in existing relationships between PwC and the client to deliver opportunities and profitable revenue growth. This includes the conducting and sharing the outputs of client feedback.
• Be the conduit of the account management team and different teams in the firm, driving broader and deeper relationships across the account, and supporting the conversion of strategic opportunities, delivering One Firm to the client. Ensuring all account fundamentals are in place, to drive sustainable growth for the business.
• Support the lead relationship partner in building high performing teams of partners and staff around their clients, sharing the knowledge and understanding of the client both in the account management team but also across the wider firm as required.
• Have a deep understanding of client’s priorities and strategies.
• Co-create and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of investment plans.
• Bringing discipline, structure, and support to account management teams through management information, market insight, knowledge sharing and meeting preparation.
• Working right across the pursuit process to inform, support, challenge and inspire their account teams to spot, develop and convert a pipeline of opportunities.
• Supporting the Firm’s one firm sales and marketing strategy, drawing on Sales and Marketing colleagues to deliver aspects where required.
• Identify opportunities in new areas, helping to drive the proposal process as appropriate.
• Ensure account infrastructure is in place and functioning appropriately – eg account team meetings; opportunity tracking and revenue reporting; client events / regular touch points; follow up on opportunities
• Manages ongoing client feedback process
• Designs / manages delivery of the client planning workshops
• Follow up on opportunities with clients to ensure proposals are submitted on time; appropriate expertise is being deployed and deadlines are being met
• Acts as a central point of contact for the account team, helping the team across the region engage with the client in strategically defined areas; supports effective communication across the account team – e.g. through developing account communications, newsletters, value report etc

Skills and experience required

Education

Personal characteristics / capabilities

Nice to have