Consultant - Business Consulting (Telecom, OSS / BSS)

Responsibilities :

Gathering, identifying, and documenting business requirement and creating functional specifications for new systems and processes

Assessing as-is processes, doing gap analysis, creating to-be processes and making recommendations to implement changes

Consulting clients in analyzing B2B customer segments for growth opportunities, designing B2B customer analytics

Technology Project Management including managing technology vendors and client stakeholders

Manage large projects and programs in a multi-vendor scenario and globally spread team and deliver the outcome leveraging Agile principle and applying DevOps capabilities

Lead and manage pursuits with telecom prospects, specifically articulating Infosys' products, and services unique value proposition through practical use cases across the value chain

Manage, design, and implement leading edge, client-specific solutions, including development of business case, IT strategy development and tools / software considerations around Digital solutions

Work closely with client IT teams and business personnel to uncover opportunities and draw actionable insights

Involvement in additional internal firm building activities such as knowledge management and recruiting

Lead and support sales efforts for new and existing clients in creation of proposals, preparation and facilitation of sales presentations, plan and participate in client meetings and discussions

Represent Infosys Consulting and present papers in industry conferences

Provide Technology and Consulting Leadership within / outside the firm on trends around one or more of latest Digital technologies (Robotic Process Automation, Business Intelligence, Artificial Intelligence, Machine Learning, Big Data technologies, Data Analytics, IoT etc.)

Additional Responsibilities :

Customer centric redesign of operations and business processes

Strong knowledge of Agile development practices (Scrum), methodologies and tools.

Technical and Professional Requirements :

Previous consulting experience in a leading consulting firm is preferred

At least 3 years of experience in Business Analysis, designing, defining, or managing projects on digital technologies in telecom industry

Bachelor's degree / Full time MBA / PGDM from Tier1 / Tier2 B Schools in India or foreign equivalent required

Understanding of B2B marketing processes in telecom

Project / program management of large and complex IT projects / programs

Managing implementation of various BSS / OSS products and assist in areas including Wireless networks, Network as a Service, Omni Channel, Customer engagement and Payments, Billing, and Revenue Assurance

Digital technology areas like mobility, cloud, data analytics, insights, and reporting platforms like Power-BI, IOT, AI / ML

Business analysis, Process definition and continuous improvement exercises using various business consulting tools and methodologies

Skills Required

Iot, Big Data Technologies, Data Analytics, Robotic Process Automation, Machine Learning, Artificial Intelligence, Business Intelligence, Payments