ServiceNow Developer - ITOM Module

Description :

Service Now developer

Location : Mumbai

Immediate Joiner

Mode : 5 days Implementation Specialist - ITOM (5-8 Years of Experience)

Job Summary :

In this role, you will serve as a ServiceNow Implementation Specialist focused on IT Operations Management (ITOM), specializing in discovery, orchestration, and event management to enable proactive IT operations. With 5-8 years of experience, you will architect and deploy ITOM solutions that integrate monitoring tools, automate workflows, and maintain a robust CMDB, helping organizations achieve operational efficiency and reduced mean time to resolution (MTTR).

Key Responsibilities :

• Lead the design and implementation of ITOM modules, including Discovery, Event Management, Orchestration, and Service Mapping.
• Configure and integrate ServiceNow with external monitoring tools (e.g., SolarWinds, Nagios, Zabbix) for alert ingestion and proactive incident management.
• Develop workflows, scripts, and custom integrations to automate routine tasks and enhance platform efficiency.
• Perform CMDB population, normalization, and health checks to ensure data accuracy and trust.
• Troubleshoot complex ITOM issues, conduct POCs, and provide post-implementation support.
• Collaborate with cross-functional teams to align ITOM solutions with business missions and DevOps / SRE practices.

Required Qualifications :

Preferred Skills and Certifications :

(ref : hirist.tech)