Customer Service Executive

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
• Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
• Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
• Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.

Requirements