Team Lead, Inbound Operations

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

At Amazon, we strive to be Earth's most customer-centric company

where

people can find and discover anything they want to buy online. We

hire

the world's brightest minds, offering them an environment in

which

they

can relentlessly improve the experience for customers.

Innovation

and

creativity are built into the DNA of the company and

are

encouraged at

all levels of employment. Every day we solve

complex

technical and

business problems with ingenuity and

simplicity. We're

making history

and the good news is we've only just

begun

Amazon

is a highly data driven company

highly passionate about its

customers.

In this context it is vital

to ensure the customers always

get their

orders on time and with

quality. The processes at the FCs are

largely

manual involving large

numbers of associates. One of the most

critical

roles is that of a

process associates who mentor / guide the

associates

towards ensuring

meeting the customer expectation by

following our

standard work

practice keeping safety & quality in

mind.

Job Deliverables :

• Daily Management of shift :

o Administrative management of associates

o Job allocation to associates

o Monitoring and mentoring of associates on productivity, quality and safety.

o Monitor status of counts and problem solve queues

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.