Information Technology Operations Lead

Job Summary :

We are seeking a highly skilled and motivated Team Lead - SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS).

The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous Responsibilities :

Leadership & Team Management :

• Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.
• Act as a Subject Matter Expert (SME) providing technical guidance and escalations.
• Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.
• Drive knowledge-sharing, documentation, and process Management & Security :
• Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.
• Ensure compliance with organizational security standards through patching, encryption, and endpoint policies.
• Lead vulnerability remediation efforts, coordinating with cross-functional teams to reduce risk exposure.
• Implement automation for patch management, software distribution, and compliance & IAM :
• Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.
• Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance.
• Collaborate with security teams to enforce MFA, SSO, and Zero Trust Administration (Linux & macOS) :
• Act as SME for Linux and macOS environments, ensuring availability, scalability, and security.
• Troubleshoot OS-level, configuration, and integration issues.
• Manage updates, hardening, and performance tuning across & Compliance :
• Establish and maintain ITIL / ITSM-aligned processes (Incident, Problem, Change, Knowledge).
• Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.
• Track KPIs and prepare regular operational and security Skills & Experience :

1. 7+ years in IT Infrastructure / Security roles, with at least 23 years in a leadership or SME capacity.

2. Strong expertise in :

3. Hands-on with automation / scripting (PowerShell, Bash, Python preferred).

4. Strong understanding of IT security principles and regulatory compliance frameworks.

5. Excellent communication, stakeholder management, and leadership skills.

(ref : hirist.tech)