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Information Technology Operations Lead

Information Technology Operations Lead

Phenompeople Private LimitedHyderabad
8 hours ago
Job description

Job Summary :

We are seeking a highly skilled and motivated Team Lead - SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS).

The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous Responsibilities :

Leadership & Team Management :

  • Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.
  • Act as a Subject Matter Expert (SME) providing technical guidance and escalations.
  • Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.
  • Drive knowledge-sharing, documentation, and process Management & Security :
  • Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.
  • Ensure compliance with organizational security standards through patching, encryption, and endpoint policies.
  • Lead vulnerability remediation efforts, coordinating with cross-functional teams to reduce risk exposure.
  • Implement automation for patch management, software distribution, and compliance & IAM :
  • Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.
  • Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance.
  • Collaborate with security teams to enforce MFA, SSO, and Zero Trust Administration (Linux & macOS) :
  • Act as SME for Linux and macOS environments, ensuring availability, scalability, and security.
  • Troubleshoot OS-level, configuration, and integration issues.
  • Manage updates, hardening, and performance tuning across & Compliance :
  • Establish and maintain ITIL / ITSM-aligned processes (Incident, Problem, Change, Knowledge).
  • Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.
  • Track KPIs and prepare regular operational and security Skills & Experience :

1. 7+ years in IT Infrastructure / Security roles, with at least 23 years in a leadership or SME capacity.

2. Strong expertise in :

  • Endpoint Management tools (e.g., Intune, Endpoint Central, Kandji, Jamf).
  • Vulnerability management platforms (e.g., Tenable, Qualys, Rapid7).
  • IAM solutions (e.g., Okta, OneLogin, Azure AD).
  • Networking fundamentals (TCP / IP, DNS, VPN, Firewalls).
  • Operating Systems : Linux (RHEL / Ubuntu / CentOS), macOS, and Windows.
  • 3. Hands-on with automation / scripting (PowerShell, Bash, Python preferred).

    4. Strong understanding of IT security principles and regulatory compliance frameworks.

    5. Excellent communication, stakeholder management, and leadership skills.

    (ref : hirist.tech)

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    Technology Operation • Hyderabad