Customer Success Manager

The ideal candidate will have impeccable relational skills and can create win / win environments for all parties that she (Diversity Hiring) works with.

Key Responsibilities

• Conducts thorough customer research.
• Work closely with CSM, PM, cross functions to analyze and enable technical advisory for the customer.
• Offer customers a personalized VIP experience.
• Frequently monitor customer’s revenue movement, ensuring retainership and control churns.
• Understanding customers' needs, identifying new opportunities and generate organic leads through existing customers.
• Driving company’s NPS score always upwards.
• Driving customer engagement through various personalized workshops and participate in marketing promotions.
• B2B sales, Upselling, cross selling the existing products and services.
• Self-educating on the market trend in relevance to our company’s products and offerings.
• Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Maintaining track record of Advocacy activities and its progressions.
• Timely and effective closure of customer’s grievances through ticketing platform.
• Collaborate with internal leaders to always bring business and customers value up.

Qualifications