Associate Director – Process Reengineering

As the Associate Director Process Re-engineering you will play a pivotal role in driving

operational excellence

and

transformation

across ANSR’s ecosystem. This role focuses on

redesigning

business processes, implementing automation, and building scalable, future-ready operating models

that align with ANSR’s mission of enabling global enterprises to build, scale, and optimize.

You will collaborate closely with cross-functional teams to

identify inefficiencies , introduce digital-first solutions, and

enhance process agility and cost efficiency . By embedding Lean, Six Sigma, and automation-led improvements, As the Process Re-engineering Lead will help ANSR deliver high-value, outcome-driven transformation programs—reinforcing ANSR’s position as a strategic enabler of enterprise transformation and global capability excellence

Key Responsibilities

Drive enterprise-wide process transformation initiatives to enhance efficiency, scalability, and business agility across ANSR’s GCC ecosystem.

Redesign core business processes through Lean and Six Sigma methodologies to eliminate inefficiencies, reduce turnaround time, and improve service quality.

Champion digital enablement and automation by identifying opportunities to deploy RPA, AI, analytics, and workflow solutions that accelerate process optimization.

Partner with client leadership and internal stakeholders to align transformation priorities with strategic business goals and operational outcomes.

Establish standardized frameworks for process governance, documentation, and continuous improvement across functions and client engagements.

Measure transformation success through data-driven KPIs, SLAs, and performance dashboards to demonstrate tangible efficiency gains.

Foster a culture of innovation and continuous improvement by mentoring teams and embedding best practices in process excellence.

Collaborate closely with ANSR’s transformation and technology teams to deliver sustainable, automation-led efficiency models that enable clients to scale effectively.

Qualifications & Experience

Bachelor’s degree in engineering, Business Management, or a related field; MBA preferred.

12+ years of experience in process re-engineering, transformation, or operational excellence, ideally within GCCs or shared services.

Certified in Lean, Six Sigma, or BPM (Green / Black Belt preferred).

Proven track record in automation and digital transformation initiatives.

Strong stakeholder engagement, communication, and change management skills.

Skills & Competencies

Expertise in process transformation and automation tools.

Strong analytical and problem-solving abilities.

Effective leadership and collaboration in matrix environments.

Strategic and execution-driven mindset with a focus on scalability and simplification.

Ability to influence cross-functional teams and drive measurable business impact.