Forcepoint - Technical Writer III

Position : Technical Writer.

Overview :

Forcepoint is the leading user and data protection cybersecurity company, entrusted to safeguard organizations while driving digital transformation and growth.

Our solutions adapt in real-time to how people interact with data, providing secure access while enabling employees to create value.

Forcepoint is seeking Technical Writers to join our global User Assistance Team.

Our Technical Writers plan, organize, write, and maintain a variety of informative and compelling content (e.g., end-user manuals, administrator manuals, online help, installation guides, release notes, knowledge articles, in-product tutorials, and videos) related to a diverse portfolio of Forcepoint cybersecurity solutions.

We deliver our content in multiple publication formats : stand-alone documents, online in our customer portal, and embedded in our products.

Key Performance Areas :

• Build a close collaborative relationship and confidently engage with product management, product enablement, product development, and QA teams to quickly build in-depth knowledge of Forcepoint products and solutions.
• Research, develop, and write content for highly complex cybersecurity products which include administration manuals, user documentation, online-help systems, KB articles, installation guides, product tutorials, and videos.
• Interview engineers, developers, and other technical experts to become familiar with product technology and development methods.
• Use products hands on, as necessary, to exercise product features and functionality in virtual lab environments.
• Author, edit, and publish a wide variety of technical materials that convey the vision and use cases of product and service capabilities.
• Contribute to standards, conventions, processes, and doc tools efforts as required.
• Working in an agile / scrum development environment, ensure deliverables are produced to plan by delivery train or release and are high quality, and are effective for the intended audience, and follow brand, voice, and style guidelines.

Education :

Mandatory Skills :

Desirable Skills :

Work Experience : Content writing experience in the software industry between 3 to 6 years is desirable.

Company Culture :

(ref : hirist.tech)