Logistics Operation

Key Responsibilities :

• Logistics & Supply Chain Management :
• Manage and optimize daily logistics operations, including inbound and outbound shipments , warehousing , and inventory management .
• Ensure timely delivery of goods and services, meeting customer expectations and service level agreements (SLAs) .
• Collaborate with supply chain, warehouse, and transportation teams to ensure smooth operations and resolve any issues promptly.
• Inventory Management :
• Oversee and manage inventory control , ensuring that stock levels are optimized and discrepancies are identified and resolved quickly.
• Work with procurement teams to monitor stock movement and manage replenishment needs.
• Ensure proper documentation and records of all inventory transactions .
• Team Management :
• Lead and supervise a team of logistics staff, providing guidance, training, and performance evaluations.
• Ensure that all team members follow standard operating procedures (SOPs) and company policies.
• Assign tasks and monitor performance to ensure KPIs are met.
• Transportation Management :
• Manage and optimize transportation logistics to ensure cost-effective and timely delivery of goods.
• Negotiate rates and contracts with third-party logistics providers (3PLs) and freight carriers.
• Track shipments and resolve any issues related to delivery delays or damages.
• Compliance & Safety :
• Ensure that all logistics operations comply with local and international regulations , including customs and import / export requirements .
• Maintain safety standards in the warehouse and while handling shipments, ensuring compliance with health and safety laws.
• Ensure that all relevant documentation is in place for auditing and compliance purposes.
• Process Improvement & Optimization :
• Identify and implement process improvements to optimize logistics workflows and reduce costs.
• Use data analysis and reporting to identify bottlenecks and inefficiencies in logistics operations.
• Propose and implement new tools or technologies to streamline logistics processes.
• Customer Service :
• Work closely with customer service teams to address delivery issues , complaints, and queries.
• Provide solutions to improve customer satisfaction, including resolving delivery delays or product discrepancies.
• Ensure that the customer experience is prioritized during all logistics and transportation operations.
• Reporting & Documentation :
• Generate regular reports on logistics performance, inventory status, and transportation activities.
• Maintain accurate records of shipments, inventory, and contracts.
• Prepare reports for senior management on logistics costs, performance, and areas for improvement

Skills Required

Import Documentation, Reporting, Customer Service, Data Analysis