Manager Quality Complaints

Basic Qualifications :

• Doctorate degree
• OR
• Master's degree with 4–6 years of quality management (focus on complaint handling)
• OR
• Bachelor's degree with 6–8 years of relevant experience
• OR
• Diploma with 10–12 years of relevant experience

Preferred Qualifications :

• Quality and manufacturing experience in biotech, medical device, or pharmaceutical industry
• Strong leadership and multitasking skills across projects
• Familiarity with advanced project management tools
• Ability to work effectively in a matrixed / team environment
• Experience applying DAI (Decision, Alignment, and Integration) principles
• Knowledge of QMS requirements and manufacturing / testing processes (e.g., API, Drug Product, Packaging)
• Strategic negotiation skills and cross-functional leadership experience
• Strong rapport-building and conflict-resolution abilities
• Adaptable complaint-handling strategies based on unique scenarios
• Global collaboration and regulatory compliance navigation
• Customer-first mindset and issue resolution perspective
• Willingness to travel up to 20% domestically / internationally

Skills Required

Continuous Improvement, Quality Management, Qms, Regulatory Compliance, Team Leadership, Complaint Handling